Terms and Conditions
Terms & Conditions
Your Agreement is with Shark Designs.
Please read these Terms & Conditions carefully before making a purchase with us.
Once a purchase has been accepted in writing by Shark Designs the persons named on the order form ("the client") will have entered a binding contract on the basis of these Terms & Conditions.
If you have any questions about them please do not hesitate to Contact Us.
‘Shark Designs’ means ‘Shark Tinderbox’, ‘Beaver Bushcraft’, ‘Bushcraft, Fire & Steel’, ‘Mark Hordon’, ‘The Call of the Wild’ and any other name that becomes an associate of 'Shark Designs', 56 Gassons Road, Snodland, Kent, ME6 5RW.
It is our aim to provide you with a quick and reliable delivery service.
From the placing of your order we aim to have your parcel to you within 2 -14 working days (not including Saturday or Sunday or National holidays and not unless otherwise stated). We will notify you via email of any unfortunate delays. Custom made, Bespoke, items make take longer since these items are made to order.
UK postal services usually make deliveries from Monday to Friday, which may also include Saturdays (this may vary in certain areas), as far as we are aware NO
deliveries are made on Sundays within the UK.
All deliveries will be shipped either by Royal Mail/Parcel Force or a selected Currier Service of our choice, unless otherwise stated and agreed.
We reserve the right to refuse delivery or cancel orders if full details are not given with any order.
Proof of postage is ALWAYS obtained from the Post Office; we always post your goods when we say we have. Shark Designs can accept no responsibility for items that become lost in the post. Should an item become lost in the post, we, at Shark Designs, will do our upmost to help customers recover the lost goods and or compensation at our discretion.
If your parcel or package was damaged or pilfered whilst in transit you should retain the carton or packaging and its contents intact. You are advised to contact the delivery carrier for further instruction; we would also like to hear from you, so that we can assist you as best as we can. Please note, Shark Designs cannot accept any responsibility for loss or damage due to, but not limited to, Theft or Pilfering whilst items are in transit.
In the unlikely event of you wishing to return an item to us, please ensure that you send items back via Recorded Delivery. This will ensure that you have proof of postage and can also obtain proof of delivery.
All unwanted goods and items shall be returned to Shark Designed, 56 Gassons Road, Snodland, Kent, ME6 5RW at the purchaser’s own expense. No ‘Postage and Packing’ costs, of any kind, will be included in the refund price of the returned good/s or item/s.
At our discretion there will be a 10% handling charge on all refunds given.
Items that go missing in the post will not be considered to have been returned to Shark Designs. Safe delivery of returned goods is the full responsibility of the sender, and any such lost items will need to be claimed for by the sender. Shark Designs will take no responsibility, what so ever, for items that go missing whilst in transit. For this reason we advise that all returning items are given full postal insurance.
Please note that all items returns should be posted to our main address - as shown above and on our ‘Contact Us’ page. A full refund or exchange will be given provided that the items have not been worn or used and returned to us within 14 days of purchase, together with all relative labels and packaging. This does not include Bespoke or Custom Made to Order items. Please also enclose a copy of your invoice together with details as to why you are returning your order and how you wish to have the matter resolved.
Items with defects of material or workmanship will be repaired or replaced at our discretion. If the item is covered by a manufacturer’s warranty we will forward it to manufacturer for their repair or replacement. (This does not affect your statutory rights).
By law, sleeping bags that have been used cannot be returned for credit. Please make sure that any sleeping bag is correct for you before you use it.
Bespoke Goods Returns Policy
Please be aware, all good and items that are ‘Handmade To Order', ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’ ‘Bespoke’ or any other term that indicates that an item has been specifically, or specially, made for the purchaser is hereby known as ‘Bespoke’ and cannot be returned to us for a refund. (Please see ‘Distance Selling Act’ for your statutory rights). We reserve the right to make an offer to purchase the item back from the customer at our discretion.
Customers should always check with us before placing an order. If you are unsure about any item you wish to purchase from us, please Email or phone 01634 241 049 with your enquiry.
We reserve the right to offer a refund up to the total full value of the item purchased.
Any refunds offered will not include any ‘Postage and Packing’ cost that have been incurred by either party.
Please ‘Contact Us’ before returning any ‘Bespoke’ goods or items.
Should any 'Bespoke' goods, or items, be returned to us without prior agreement in writing (i.e. by email or Letter) it will be the purchasers full responsibility to make arrangements to have any such 'Bespoke' goods, or items, returned to them at their own expense. We will attempt to contact you via email upon receipt of any unsolicited returned ‘Bespoke’ goods, or items, with our intent.
Unsolicited returned 'Bespoke' goods, or items, left unclaimed for more than 90-days shall be considered as abandoned by the purchaser and become the property of Shark Designs at our discretion.
Courtesy and Politeness
Please note: we have a Zero Tolerance Policy against rude or offensive behaviour. Rude of offensive communications, by any means, will not be dealt with by any member of the Shark Designs team.
We are here to help customers resolve any issues that they may have with their purchase, and for our part, will always be polite and courteous, and will endeavour to be as helpful and understanding as we can possibly be. Please contact us with this is mind, because we do our upmost to leave all customers with a feeling of customer satisfaction.
We would advise that you ‘Contact Us’ directly before returning any items. Incorrect items that have been used or removed from their packets will not be refunded.
What if I don’t like the goods once I have received them?
Should this be the case please return them to us for credit, note however that we will charge a 10% handling fee for all such returns and you will be solely responsible for the postal costs of returning the parcel to us. All such items must not have been used or removed from their packets, if a refund is required. This does not affect your statutory rights.
Repairs for goods out of Warranty
We are happy to arrange for repairs, where possible, for any kit that is in need of repair, however, we will not accept or process, accept or handle any soiled or unhygienic clothing, equipment or footwear. Customers are advised to have such items, (i.e. goods in need of repair, but are outside of their warranty), professionally cleaned before delivery to us.
Soiled or unhygienic items will be returned to the customer upon receipt of payment for the return postage; we will contact you should we feel that this is necessary.
Customers are advised that items that have not been either collected, or we have not receive postal payment for return of soiled or unhygienic goods, within one calendar month of notification, will be considered to have been abandoned, such items will be disposed of or sent to a charity shop at our digression. Such items will not be stored in our premises and will, therefore, be subject to weather and acts of god. Shark designs will also not accept any responsibility for the subsequent loss or damage to such items.
Auction Website Listing
Any kit items purchased from Shark Designs may be resold on auction websites, such as eBay. Please ensure that all trademarks are respected. The use of our trademarks (‘Mark Hordon’, ‘Shark Designs’, ‘Beaver Bushcraft’, ‘The Call of the Wild’ and ‘Bushcraft, Fire and Steel’) is prohibited for items that are not associated with our company.
Shark Designs Gift Voucher
Shark Designs (Pay Pal) e-vouchers (electronic vouchers) are unique codes that can be used in the Shark Designs online shop against the purchase of kit items.
Vouchers are registered in the sole name of the purchaser (the "voucher owner") and can transferred to a third party e.g. as a gift. It is the responsibility of the voucher owner to protect the voucher code(s), and not to divulge them to any third party that isn't the intended recipient of the voucher.
Shark Designs cannot be held responsible for voucher codes that fall into the wrong hands, or which are used without the voucher holders’ prior consent.
Voucher codes are sent by electronic mail (e-mail) to the address specified in our secure checkout page. Shark Designs takes no responsibility for incorrectly specified e-mail addresses that are given at the time of purchase. Shark Designs (Pay Pal) e-vouchers are transferable to a third party at the discretion of the voucher owner, and voucher holder details can be changed online at any time by the owner e.g. for the purposes of a printed version of the voucher.
Once a voucher code is transferred to a third party, and is subsequently used, Shark Designs cannot then undo a transaction in which that voucher was used. Revealing a code to a third party constitutes "transfer" of that voucher by the owner.
Changes to this agreement
Shark Designs reserves the right to update the Terms & Conditions at any time, without notice.
Shark Designs Privacy Practices
Shark Designs takes your privacy very seriously and have compiled this statement of our privacy practices for your information.
What is a Cookie?
A cookie is a small file that is stored on your computer and facilitates the storage of session information whilst you browse our website.
Shark Designs is committed to protecting the privacy of all its clients. The only personal information collected by Shark Designs is for the purposes of purchasing items from our Online Store, for sending confirmation details to you via our website or when subscribing to the Shark Designs mailing list. We ONLY use the information collected from you to process orders and to provide and improve your personal shopping experience. Our mailing list requires all customers to provide an email address to receive regular updates.
Your name, Billing/Delivery address, Payment details allow us to process your order and allows you to monitor your orders statues.
Once a payment has been made and processed, either on line or through the Pay Pal Virtual Terminal (i.e. via a phone line order), Shark Designs does not keep, or store, any of your Credit Card or other financial details. All such financial information and details are completely destroyed and removed from our records.
Your telephone number and e-mail address are collected solely to enable us to contact you if there is an urgent problem with your order. Occasionally our couriers may be given your telephone number in an effort to resolve delivery problems. Your e-mail address is only used for non-urgent communications or in cases where telecommunications have failed for whatever reason.
By using our web site, you accept the collection and use of this information by Shark Designs. Should we decide to change our policy on privacy we will post a notice of changes upon this page so that you are always aware of what information we will collect and how it will be used and under what circumstances we will decide to disclose it.
Shark Designs does not sell trade or rent your personal information to others.
Unsubscribing is under your complete control in respect of the mailing list; you will be sent details of how to unsubscribe upon request.
Any personal information collected from you will NEVER be disclosed to any third party, except in the case of cooperating with law enforcement agencies to aid in identifying those persons using our services for illegal activities. Information may be given even without a subpoena or court order if we believe such illegal activity is being conducted through our services.
To further ensure your experience while shopping at Shark Designs is both safe and secure, our e-commerce provider is Pay Pal (www.paypal.co.uk).
Credit card processing facilities are also organised through Pay Pal. By using this facility your credit card details are not processed through our site and are dealt with by using the Pay Pal secure servers. Our securities procedures mean that we may, on occasion, request proof of identity before processing your order or before we are able to disclose sensitive information.
Shark Designs does not store credit card details on their servers.
All purchases are encrypted using the SSL (Secure Socket Layer) standard, so your communication between our website and our payment gateway are secure.
This site contains links to other websites. Shark Designs is not responsible for the privacy practices, actions, or the content of such websites.
Unsolicited Commercial Mailings (UCE)
Unsolicited Commercial Mailings, otherwise known as "Spam" are not welcomed; they waste Shark Designs time and resources. To this end, we will report all such mailings to the blacklisting organizations, and this will involve forwarding a copy of such emails to the relevant blacklisting organization, e.g. SpamCop.net, and to the originating ISP (Internet Service Provider) from which the message originated, so that action is taken against the sender e.g. cessation of email services to that user.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please ‘Contact Us’ in the first instance.
Governing Law and Contract Formation.
No contract will subsist between you and Shark Designs for the sale by it, to you, of any product unless and until Shark Designs accepts your order by email conforming acceptance and providing detail of delivery charges. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Shark Designs sends the email to you (whether or not you receive said email). Further to this any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Shark Designs irrevocably submit to the non-exclusive jurisdiction of the English Courts.
To the fullest extent permitted at law, Shark Designs is providing this web site and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose, in addition, Shark Designs does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this web site, to the fullest extent permitted at law, neither Shark Designs nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Shark Designs does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Shark Designs, its affiliates, directors, employees or other representatives.
All web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this web site are copyright Shark Designs and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.