Bespoke Items Waiting Time
Waiting List For Our Bespoke Leather Work
Unfortunately we currently have a waiting list of around 4 to 6 weeks for all our Bespoke leather items, which starts from the time we receive your order to the time that we despatch your items. (PLEASE NOTE: - This does not apply to our ‘Readymade’ range of leather goods since these items are immediately available for despatch). If you are waiting for a bespoke item from us we will always keep you regularly update. As soon as your order is completed we will immediately notify you by email and then give you the full tracking details when it has been dispatched.
What we offer and what you can expected from us.
Firstly, we would like to say that each of our bespoke leather items is hand-crafted by us, which takes lots of time to do properly. In fact it takes a whole lot more time to hand make our goods than it does for any 'Off the peg' mass produced item. So, with this in mind, we like to think that making all of our bespoke as well as our readymade leather items, is rather like making a tailored-made suit. Each process that is involved in the making of an item has its own unique time frame; from hand selecting the right leather, to cutting it, to the skiving, bevelling and slicking of the edges, to the meticulous and traditional stitching techniques we use, to the hand dyeing process, to applying the leather balms, oils and waxes, then finally to the all-important hand buffed finish we caringly give each piece we make.
It is because we care about each and every well practiced step as well as our close attention to detail, that sets our goods above so many others in this competitive market.
It is because we care about what we do and what our customer think that we create all of our beautiful handmade artisan goods to such a high standard. A standard that has become synonymous with what you have come to expect from us ... and we have come to expect from ourselves.
How do we know that what we make is the best the market has to offer? Well it is really quite simple, many of our valued customers have written and told us so. Please click here to see what some of our lovely customers have said about us and our work.
What you are buying and how our leather bespoke goods are made?
We put a lot of time, passion and skill into our bespoke leather work, hence the high demand for it, and the inevitable and unfortunate waiting list that must be injured. We absolutely positively never rush any of our bespoke orders, for the simple reason that it might, just might compromise and or affect the overall quality of the items we are making. Now, cutting corners, to speed up production, might be good enough for some of our competitors, but for our work shop elf and the rest of the team any form of compromise would only lead to frustration and be completely unacceptable. More importantly than this, however, we feel that any compromises would only lead to customer disappointment and this would damage, or even destroy, our hard earned reputation.
It is the close attention to detail we give to our goods that is paramount, it is in the pain and effort we take to make sure that every single stitch that is made is made to the same 'Traditional' standards that were commonly used by our forebears. It is why each and every piece of hardware, brass buckle, copper rivet and button that we use is made from the very best materials, and to the very highest standards, that can be sourced.
Do we offer an expedited service?
The simple answer to this question is ‘Yes!’
We understand that not everyone can endure the waiting time for our goods :-) and that some of our customers will have, other, good reasons to want our bespoke item(s) in short order (e.g. for a birthday, or an upcoming trip etc.). In such circumstance, we will absolutely do our very best to accommodate your requests. Joking aside, we can of course jump a customer to the front of the queue, if there are extenuating circumstances to do so.
Since our business is UK based, and we all know that the British are especially fond of queuing for things, we completely understand that any queue jumping can often cause other customers to perceive this as being unfair. With this in mind, we offer the following as a good solution to assuage any ill feelings that could arise, if the needs of some customers require them to move ahead of others in the queue.
- This offer is open to ALL of our customers that feel that they have a genuine reason to be given this special treatment.
- To remove the temptation to ‘Just give it a try anyway!’ as in ‘It doesn’t hurt to ask!’ we will require a 20% QJF (Queue Jumping Fee) to be paid on top of the price of the Bespoke item(s) being purchased (this applies to our bespoke leather work only and not to any 'Ready-made' items that are also part of an order).
- We will only ever use this fee to cover any extra Shipping costs that we might incur, because we have to upgrade or expediate the shipping of another customers order., as well as the costs incured if we feel that we need to include a little extra 'tangible' gift to other customers because they will have to wait longer for their own goods.
- Please be completely assured, we will not profiteer from this fee. All QJF funds will go to compensate other customers that will be required to wait longer for their goods.
If for some unforeseen reason, such as another Pandemic (Covid-20!) or some other calamity like a Bank Holiday, your order is going to take a little longer than the waiting list suggest, we will immediately notify you by email the reason for the delay. We will automatically upgrade your postage, where appropriate, and we add a little extra something by way of a tangible apology from us to you for your patience and understanding.
All our Bespoke leather items are made in our Kent Workshop. If you have any enquiries about our work please 'Contact Us'. We will be more than happy to assist you in any possible way.